Returns, Refunds & Shipping Policy

All Wine Sales Are Final

All wine purchases from Charles Krug Winery are final. Refunds, returns, exchanges, or credits are not offered after purchase, except where required by applicable law or expressly authorized by Charles Krug Winery.

Wine is a perishable product, and its condition may be influenced by age, storage, handling, and environmental conditions. Older and library vintages are particularly subject to natural bottle variation, including differences in flavor, aroma, and overall condition. Such variations do not automatically constitute a product defect and are not grounds for refunds, exchanges, or credits.

Weather & Shipping Conditions

Charles Krug Winery takes care in preparing and packaging all wine shipments. However, wine is sensitive to extreme temperatures, including excessive heat and cold. Charles Krug Winery is not responsible for weather-related damage resulting from circumstances outside its reasonable control, except as otherwise required by applicable law.

Customers are encouraged to consider weather conditions when scheduling shipments.

Third-Party Purchases

Charles Krug Winery does not provide refunds, exchanges, or replacements for wines purchased through third-party retailers, websites, delivery services, restaurants, or other sellers. Customers should contact the original seller directly regarding any purchase concerns.

Incorrect Addresses & Undeliverable Shipments

Shipments returned to Charles Krug Winery due to incorrect or incomplete address information provided by the customer may be reshipped at the customer’s expense. Alternatively, eligible orders may be refunded, less applicable original shipping, return shipping, and handling fees, subject to applicable law.

Shipping Damage & Claims

We take great pride in carefully packaging every order to ensure safe delivery. However, occasional breakage or damage may occur during transit. If your shipment arrives damaged, please contact Charles Krug Winery at [email protected] or (707) 967-2229 within 30 days of receipt so we may review your claim. Claims will be evaluated individually, and any appropriate resolution will be determined in accordance with applicable law and Charles Krug Winery’s policies.

Nothing in this policy limits rights or remedies that cannot legally be waived.